Privacy Policy
This policy describes how we collect, use, and share information when you use the TitleChex website and mobile application (together, the “Service”).
Information we collect
- Account data. When you create an account, we collect your name, email address, and optional referral or “how you heard about us” information. If you sign in with Google or Apple, we receive profile details that those providers share with us (for example, name and email), subject to your choices with those services.
- Title images. When you use TitleChex to analyze a vehicle title, you submit images of the document. We process these images to provide the Service and may store them for quality, security, and product improvement, as described in our practices.
- Authentication results. We store results of your title checks in your account so you can view history in the app.
- Payment information. Purchases are processed by Stripe. We do not receive or store your full card number. Stripe may provide us with limited billing-related identifiers, subscription or purchase status, and transaction records needed to deliver scan credits.
- Communications. If you contact us or we send transactional or product emails (for example, welcome, purchase receipts, or analysis reports), we process your email address and the content of those messages as appropriate.
- Technical data. We may collect standard server and device data such as IP address, app version, and timestamps, to secure the Service and troubleshoot issues.
How we use information
We use the information above to provide, maintain, and improve the Service; authenticate titles and generate results; process payments and fulfill scan credit purchases; send service-related and optional product emails where permitted; protect against fraud and abuse; and comply with law.
How we share information
We share information with service providers that help us run the Service, for example: cloud hosting and databases; email delivery; payment processing (Stripe); document and image storage; and AI and vehicle-data providers used to analyze titles and perform verification checks. These providers are contractually or legally obligated to use data only to perform services for us, except as required by law.
We may also disclose information if we believe in good faith that disclosure is required by law, to protect rights or safety, or in connection with a business transfer (for example, a merger), subject to applicable law.
Data retention
We retain information for as long as your account is active and as needed to provide the Service, meet legal or accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and legal requirements.
Your choices
- You may request access, correction, or deletion of your personal information, subject to law and our need to retain certain records.
- Where required by law, you may have additional rights (for example, opt-out of certain processing or appeal a decision). Contact us to exercise these rights.
Children
The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
International users
If you use the Service from outside the United States, you understand that your information may be processed in the United States and other countries where we or our providers operate.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. We encourage you to review this page periodically.
Contact
Questions about this policy or your data: mail@titlechex.io